Creativity is key when mediating between client and provider, or between executives and executive teams within the same company. With the agreed goal always in mind, any new idea that can contribute to its success will be welcomed. My task is to give a way out when it seems like nothing is happening, and reassess the situation when discomfort arises.
I support the commitment of teams to improve communication: more top-down detail and more bottom-up flexibility. My aim is just to rank the business goals according to the profit expectation and to define the needs in a way that can reach the technical team. Next, I try to leverage technology, with or without change, to achieve the agreed goal as soon as possible by one or the other alternative means, without ignoring the risks that must be accepted.